So I’ve been going on about Fred and how I need a new job. Guess what? It happened. And quickly! NEW JOB!
I applied with a technology staffing agency, and had them work as a head hunter for me. Within a few weeks, (4ish at the most), I had a call.
They had an awesome opportunity for me. There was a company that was moving all of their tech support to here. They were hiring for Tier 1 help desk support. It’s for a medical technology company. They were not concerned much about the limited knowledge, in fact almost none for their software, they’re going to train me. What they wanted to know, was about my customer service background, and my waitressing background. All in all, I have about 12 years, at least, experience of dealing with the public in a professional way. I think one of my favorite questions was “I’m sure you had to deal with cheeky customers as a waitress, how did you deal with them?”
I’m honest. Very honest.
“Well, it all depends on the customer. Some are just having a bad day, so it’s trying to kiss up to them in a way. Hey, this round is on me, or, you know what, let me get you guys something to snack on while you’re waiting. Other times, I give it right back to them.”
This is a dangerous question. How to answer without incriminating myself?
“I’ll match them for their tones, or I am as sarcastic as possible with them. One guy that was trying to be as girlie as he could be and was being harassed by his friends, well, I joined right in. (Back story, he was/is in a heavy metal band.)He ordered a salad and a light beer. I told him no, he had to order something else. ( I may have called him something that sounds like a cat, I didn’t say that in the interview.) Only very few girls even order that. Be a man, order some real food. He did. Some wings and a real man’s beer. On top of that, he tipped me 120%.”
“So you made out huh?”
“Yup, just knew how to read him.”
I’m sorry, I cannot help but be myself on interviews. I give as good as I get, it’s who I am. I had the guy interviewing me cracking up. I told him that he cannot like certain sports teams otherwise death may ensue. True story. I also couldn’t help but notice that whilst I had to dress to impress, he was dressed in a Superman T-Shirt, a bit of a scruffy look going on, and the other manager, looked as if he rolled out of bed. He asked me if I had an issue with that. Does a fat kid love cake? He also asked me if I had any problems with joking and goofing around. About as often as I’ve been hit by lightning. At that, we chit chatted about randomness then headed on out.
So 2 hours after the interview, I received a call from the staffing agency. They loved me, I rocked the interview. (Her words, not mine.) I have a yes, I just needed one more. I’ll find out the next day.
So, as I’m driving home from work, I receive an awesome call. I nailed it and am hired.
I start on the 28th. Writing that letter, stating I’m done on the 23rd was the best feeling ever.
Want to know something else. This whole week and a half, Fred has been nice, pleasant, and even got me a snack. He also had an interview yesterday. Looks like he is getting a new job too. They liked him. Good bye customer service department. We’re all gone at the end of the month. I am laughing. Lots and lots.
Guess what this means…. more and more dealing with the public stories for you!
Life as a tech support, it’s never dull.